Shipping & Returns

Shipping

We work with reliable, high-quality print-on-demand drop shippers. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!  

When will I get my order? 

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows: 

USA: 5-​8 business days

** Please expect delays due to COVID-19.

Where will my order ship from? 

We work with on-demand order fulfillment companies with facilities worldwide! 
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My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address. 

● Ask your local post office if they have your package. 

● Stop by your neighbors in case the courier left the package with them.    

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be!   

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at support@candidclosetonline.com with your order number. 

Please be sure that you fill in all required fields completely and accurately. We are not responsible for any errors on your part. If you did find a mistake in your delivery address a new order will need to be placed.

 

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at support@candidclosetonline.com.

Refunds are only offered in the form of a store credit to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at support@candidclosetonline.com with photos of wrong/damaged  items and we’ll sort that out for you.  

Shipping and handling charges are not refundable. Any amounts credited will    not include the cost of shipping.

Please be sure that you fill in all required fields completely and accurately. We are not responsible for any errors on your part. We are also not responsible for any damage due to customer negligence. 

In the event of customer error a new order will have to be placed.  

Exchanges

At this time, we don't offer exchanges. If you are unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.    

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at support@candidclosetonline.com within 14 days after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a store credit for the amount paid for the product! 

In the event of customer error a new order will have to be placed.